Battersea Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Battersea Removals provides domestic and commercial removal, relocation, packing, storage coordination and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 Client means the person, firm or company who requests or purchases services from Battersea Removals.
1.2 Services means any removals, packing, loading, unloading, transportation, delivery, storage coordination, disposal services or ancillary services provided by Battersea Removals.
1.3 Goods means the items of property that are the subject of the Services.
1.4 Contract means the agreement between Battersea Removals and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
2.1 Battersea Removals provides removal and associated services for residential and commercial clients, generally within London and surrounding areas, as well as longer distance moves within the United Kingdom by prior arrangement.
2.2 The precise scope of Services, including the collection and delivery addresses, number of operatives, size of vehicle, and any packing or additional services, will be set out in the quotation and booking confirmation.
2.3 Any services not expressly agreed in writing in the quotation or booking confirmation are not included in the Contract and may be subject to additional charges if requested at a later stage.
3. Quotations
3.1 Quotations are based on the information provided by the Client, including property access details, volume of Goods, special handling requirements and distances involved.
3.2 Quotations are usually provided as fixed prices or hourly rates, as specified in the quotation document. Fixed price quotations are based on normal working conditions and accurate information. Hourly rate quotations are charged from the agreed start time until completion, including loading and unloading.
3.3 Quotations are valid for a limited period from the date of issue, as stated on the quotation, after which they may be subject to change.
3.4 Battersea Removals reserves the right to adjust the quotation or apply additional charges if:
a The Client provides inaccurate or incomplete information.
b Access is significantly more difficult than advised, including stairs, parking restrictions, or long carrying distances.
c Additional Goods or services are added that were not included in the original quotation.
d The move takes substantially longer due to circumstances outside the control of Battersea Removals.
4. Booking Process
4.1 A booking is not confirmed until Battersea Removals has issued a written confirmation setting out the agreed date, time, service description and applicable charges.
4.2 Battersea Removals may require a deposit to secure the booking. The amount and payment deadline will be stated in the quotation or confirmation.
4.3 By paying a deposit or confirming acceptance of the quotation in writing, the Client accepts these Terms and Conditions and a binding Contract comes into effect.
4.4 Battersea Removals reserves the right to decline a booking at its discretion, including where access is unsuitable, the Goods are unsafe to handle, or the Client fails to provide required information.
5. Client Obligations
5.1 The Client is responsible for:
a Providing accurate information regarding the volume of Goods, access conditions, parking arrangements, and any special requirements.
b Ensuring that all Goods are properly packed and prepared for transport unless a packing service has been purchased.
c Arranging suitable parking and any permits or authorisations required for our vehicles at both collection and delivery addresses.
d Ensuring that the property is accessible at the agreed time and that lifts, stairwells, and corridors are clear for safe movement of Goods.
e Being present or represented at collection and delivery to direct the placement of Goods and to sign any relevant documentation.
5.2 The Client will ensure that all Goods are owned by the Client or that the Client has full authority to move them.
5.3 The Client will not ask Battersea Removals to carry any items that are prohibited or hazardous as set out in these Terms and Conditions.
6. Excluded and Hazardous Items
6.1 Battersea Removals does not transport the following items:
a Explosives, flammable or dangerous substances, including gas cylinders, paint, solvents, and chemicals.
b Illegal items or items obtained unlawfully.
c Perishable foodstuffs or items requiring specialist temperature control.
d Live animals or plants, unless expressly agreed in writing in advance.
e Cash, securities, precious metals, jewellery, or high value items such as artwork or antiques unless declared, specifically agreed, and appropriately insured.
6.2 If any such excluded or hazardous items are discovered, Battersea Removals may remove them from the vehicle, refuse to transport them, or terminate the Contract without liability for any resulting loss or delay.
7. Packing and Protection of Goods
7.1 Where the Client undertakes packing, the Client is responsible for ensuring that Goods are safely and adequately packed in strong boxes or containers appropriate for transport.
7.2 Battersea Removals is not liable for damage to Goods packed by the Client unless there is clear evidence of mishandling by our operatives.
7.3 Where a packing service is requested, Battersea Removals will take reasonable care to pack Goods using appropriate materials and techniques; however, the Client remains responsible for declaring any particularly fragile, valuable or delicate items.
7.4 Battersea Removals may use protective coverings and blankets for furniture and large items but cannot guarantee that minor scuffs or marks will not occur during normal handling.
8. Payments
8.1 Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed in writing:
a Deposits are payable at the time of booking.
b The balance is payable on or before completion of the Services, and in any event prior to unloading at the delivery address.
8.2 Payment methods accepted will be notified to the Client prior to the moving date.
8.3 If the Client fails to make payment in accordance with these terms, Battersea Removals reserves the right to:
a Suspend services or refuse to unload Goods until payment is received.
b Charge interest on overdue sums at the statutory rate applicable in England and Wales.
c Retain Goods by way of a lien until all outstanding sums are paid.
9. Cancellations and Amendments
9.1 If the Client wishes to cancel or amend a booking, the Client must notify Battersea Removals as early as possible.
9.2 Battersea Removals may apply cancellation or rescheduling charges based on the notice period:
a More than 7 days before the service date: deposit may be refunded or transferred at our discretion.
b Between 7 days and 48 hours before the service date: up to 50 percent of the quoted price may be charged.
c Less than 48 hours before the service date or on the service date: up to 100 percent of the quoted price may be charged.
9.3 If the Client is not present at the agreed time and place, or access is not available so that the move cannot proceed, this may be treated as a same day cancellation and the full charge may apply.
9.4 Battersea Removals may cancel or reschedule the Services due to reasons beyond its control, including severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, liability will be limited to refunding any payments received for the affected services or rescheduling at a mutually convenient time.
10. Liability and Limitations
10.1 Battersea Removals will exercise reasonable skill and care in handling and transporting Goods.
10.2 Battersea Removals is not liable for:
a Normal wear and tear, minor scratches or scuffs that may occur despite reasonable care.
b Loss or damage resulting from defective or inadequate packing by the Client.
c Loss or damage to Goods arising from inherent defects, pre-existing damage, or natural deterioration.
d Loss or damage caused by war, terrorism, acts of God, extreme weather, or other events beyond our reasonable control.
e Indirect or consequential loss, including loss of profits, loss of revenue, or loss of use.
10.3 Any claim for loss or damage must be reported to Battersea Removals in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. Evidence such as photographs and item descriptions may be required.
10.4 Where liability is established, it will be limited to the reasonable cost of repair or replacement of the item in question, taking account of age, condition and market value, and subject to a maximum liability cap which may be specified in the quotation or booking confirmation.
10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited or excluded.
11. Delays and Time Estimates
11.1 Any timeframes for arrival or completion are estimates only. While Battersea Removals will make reasonable efforts to adhere to agreed times, delays can occur due to traffic, access issues, or unforeseen circumstances.
11.2 Battersea Removals is not liable for losses arising from delay, including missed appointments, additional charges from third parties, or loss of earnings.
12. Access, Parking and Property Protection
12.1 The Client is responsible for providing suitable access to both collection and delivery addresses, including ensuring that approaches, driveways and entrances are safe and usable for the size of vehicle booked.
12.2 Battersea Removals is not responsible for damage to driveways, verges or surfaces that are not suitable for heavy vehicles, where the Client has requested or agreed that the vehicle be driven over them.
12.3 Battersea Removals will take reasonable care to protect property and fixtures, but the Client should take steps to protect carpets, floors and vulnerable surfaces where necessary.
13. Waste Regulations and Disposal of Items
13.1 Battersea Removals operates in accordance with applicable waste management and environmental regulations in England and Wales.
13.2 Where disposal or clearance services are requested, the Client confirms that they have the authority to dispose of the items in question.
13.3 Certain items cannot be disposed of through general waste streams, including electrical equipment, mattresses, construction rubble, chemicals and other restricted materials. Battersea Removals may refuse to take such items, or may arrange disposal via licensed facilities for an additional charge.
13.4 Battersea Removals will not be responsible for any fines or penalties arising from the Client instructing us to dispose of items in a manner that does not comply with applicable waste regulations. The Client agrees to indemnify Battersea Removals in relation to any such claims or penalties.
14. Storage and Third Party Services
14.1 Where Battersea Removals arranges storage with a third party on behalf of the Client, the storage will be subject to the terms and conditions of that third party provider.
14.2 Battersea Removals is not liable for loss, damage or delay arising from the acts or omissions of third party storage providers or other contractors, although reasonable care will be taken in selecting such providers.
15. Insurance
15.1 Battersea Removals maintains insurance appropriate to its business activities. Details can be made available on request.
15.2 The Client is encouraged to arrange additional insurance cover for high value or particularly fragile items, or to extend existing household or business insurance to cover items in transit.
16. Complaints
16.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the matter with the team on the day where possible so that immediate steps can be taken to address the issue.
16.2 If the issue is not resolved at the time, the Client should submit a written complaint to Battersea Removals as soon as reasonably practicable, providing full details of the concern and any supporting evidence.
16.3 Battersea Removals will investigate and respond to complaints in a fair and timely manner.
17. Data Protection and Privacy
17.1 Battersea Removals will collect and process personal data only to the extent necessary to administer bookings, provide Services, manage accounts and comply with legal obligations.
17.2 Personal data will be handled in accordance with applicable data protection legislation in the United Kingdom.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.
19. General Provisions
19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19.2 No waiver of any right or remedy under these Terms and Conditions is effective unless given in writing, and any such waiver is specific to the circumstances in which it is given.
19.3 Battersea Removals may update or amend these Terms and Conditions from time to time. The version applicable to the Contract will be the version in force at the time the booking is confirmed.
19.4 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between Battersea Removals and the Client in relation to the Services.
